Warranty policy

1. Scope

This warranty policy applies to every software product built by 0dev.team and confirmed by a development certificate.

2. Standard warranty

The warranty on development defects never expires.

Covered:

• Bugs in code written by 0dev.team
• Logic errors introduced during development
• Any gap between the implementation and the agreed specification

The standard warranty is included in the development price and takes effect on delivery.

3. Not covered

• Changes made by the client or by third parties
• Updates to external APIs, libraries, platforms and services
• Hosting, domain and SSL certificate issues
• Requirements that change after delivery
• Events beyond reasonable control

4. Extended support

A separate subscription service covering:

• Adaptation to updates in dependencies and external services
• Priority response — within 24 hours
• Small changes and improvements
• Uptime monitoring

Extended support runs for the period paid for. Once it ends, the standard warranty continues to apply.

5. Reporting a defect

Get in touch on Telegram with a description of the problem. Include the certificate number, the steps that reproduce the error, and the expected behaviour.

6. Resolution times

Standard warranty: within a reasonable time, in order of receipt.

Extended support: priority handling, first response within 24 hours.

7. Verification

Warranty status and the project certificate can be checked by number on the verification page.